Contact Us

Questions for us? Check Out FAQ's to Find Out How We Are Different From Other Free Dating Sites


FAQ

There are so many dating sites. How is Coffee Meets Bagel different?

Here at Coffee Meets Bagel we strive to create real, lasting, and substantive connections that end in real dates. We make the process painless and easy for you by using your social circle to curate one match for you every day. No more spending hours swiping, checking email, and working on finding your perfect match in a group of random strangers -- we do all of that for you! Every day at noon you will get a personalized notification from us to check your new Bagel. Our algorithm takes a look at your social circle, location, and a few basic preferences from you to create a match we think you'll love! Simply tap LIKE and your profile will be sent to your bagel to do the same. It's safe, fun, and completely private.

How does this work?
Once you LIKE your Bagel, we send him or her your profile on the soonest day they do not already have a match lined up, for them to LIKE or PASS themselves. We try to find matches with mutual friends (never your own friends) because they result in a much higher connection rate. You have until next day at noon to LIKE or PASS, and if there is a mutual LIKE, we connect you via a private, in-app connection. We even start the conversation off for you with an icebreaker! Just respond within that thread and start chatting.
Why does CMB require a Facebook account?
Because we provide one match, or Bagel, a day, it is important for us to give you the best possible matches. Our studies have shown having mutual friends between matches result in 40% more connections. To enable matches with mutual connections, currently we require all of our users to sign up with a Facebook account. This also helps us to identify fake accounts. But not to worry! We never post anything to your Facebook account, we never inform anyone you have joined, and we never publicly link your Facebook to your CMB profile. In fact, we don't even share your name (just your first) until you are connected. Your privacy is our number one concern and we'd never do anything to hurt that trust.
Is Coffee Meets Bagel available outside of the U.S.?
Yes! We are currently available in Canada, Hong Kong, Australia and the UK as well as Singapore, Manila, Mumbai, Delhi, Bangalore, Dubai, and Tel aviv. The more friends that sign-up, the faster we can launch in your area! Please click here to sign up and invite your friends!
I'm having problems logging in.
Please follow these steps if you are having issues logging in: Please contact us with the following information if the problem persists:
  • - Device: Are you using an Android or iPhone? Please also include the version of the operating system your device is running.
  • - What error message or specific problem are you encountering? Any details and screenshots would help.
I'm having other technical issues.
First, make sure you are running the latest version of the app. You can do so by jumping into the Google Play or App Store and running any applicable updates to CMB. Then, try logging out and back into the app. Verify your mobile data or Wifi connection is strong (some office or public WiFi hotspots block dating sites, so you may need to turn your WiFi off. Additionally, make sure you have given our app permission to run on your cellular data). If the problem persists, try deleting and re-installing the whole app. Don't worry - all your data will be saved and retrieved after the reinstallation. Please contact us with the following information if the problem persists:
  • - Device: Are you using an Android or iPhone--including the operating system it is running.
  • - What error message or specific problem are you encountering? Any details, screenshots would help.
Why are people under Discover different from my Daily Bagel?
Give & Take was originally a feature which allowed users to play matchmaker and send Bagels to their friends. Unlike daily Bagels, these matches do not necessarily meet your criteria nor do you necessarily meet theirs. We added the Take option so you are able to choose one of these Bagels for a chance to connect if a special match catches your eye! Unlike your curated Daily Bagels, Discover Bagels are outside of your preferences. With Discover, we give you the opportunity to explore more Bagels in your area. If you see a Bagel that you like, use Beans to TAKE that Bagel by clicking the heart icon. If you see someone that a friend might like, play matchmaker and GIVE that Bagel to a friend by clicking the arrow. Bagels you see in Discover will never be sent to you as a regular Daily Bagel.
I am not hearing back from matches. Are you sure my matches are checking my profile?
We live and die to help our members connect so we take this very seriously! We do not make matches with members who are not active -- in fact, we automatically deactivate members who are inactive after a short period of time. Your profile also makes a HUGE difference in the response rate. Your first photo is the most important so you'll want to make sure it shows your face clearly (remember to smile!). We suggest uploading one or two headshots and using another two to show off hobbies/interests and your full body. The more photos usually results in the highest Like Rate! Profile details are equally important -- one of our top complaints from users is receiving a Bagel with little or no profile information. Think about what really makes you unique and interesting. This is your chance to stand out, so be unique and show some character!
I'm suspicious my chat messages are not going through.
Typically, if you have successfully received the ice breaker question from us and are able to send a message of your own, this indicates your messages are successfully getting to your match. However, if you have not heard back from a number of your matches please let us know and we will verify your account is in working order.
I clicked LIKE. Now what?
When you LIKE someone (regardless of how you received that Bagel -- either by Discover, Rematch or your Daily Bagels) your profile will automatically be sent to that person on the soonest day they do not already have a match lined up. If you Took a Bagel, your profile will show up in that Bagel's Discover section with a note you've LIKED them! Typically your profile will be seen within 1-3 days. You will get a push notification as well as an email if your Bagel LIKES you back! Once connected, you can start chatting with your Bagel within the app. If, after a week, you have not heard back from that Bagel, it is safe to assume there was not a mutual LIKE, at which time you may attempt a Rematch if you feel particularly passionate about that person.
I connected with a match. Then what do I do?
Next step is easy! You simply go to the chat bubble in the app to access the connection with your match. It doesn't matter who messages first so don't be shy! At Coffee Meets Bagel, we expect our members to be open and respect EVERY connection made! Please don't be that member who ruins everyone else's experience by ignoring initial texts from matches you connected with!
Why don't I receive a Bagel everyday?
We are still growing in many cities so some days you might not receive a Bagel. The best way to ensure you get one every day is to invite your friends. The more friends that join, the broader your network will be, and the chance of a quality match increases! You can also try widening your preferences so you don't restrict your matches too much. Navigate to Bagel Preferences in the My Profile section of the app to do so.
What are Beans?
You can use Beans to unlock extra features on Coffee Meets Bagel, like being able to get a second chance with a Bagel you missed or unlocking the identity of your mutual friends. Start collecting Beans now -- you will want them later! You can get more Beans by purchasing more in the Bean Shop or by performing fun tasks like voting in Photo Lab (more on that later) or inviting your friends to join!
What is the Rematch feature?
Rematch allows you to have a second chance with a Bagel. This will send your profile to your Bagel again (you will not have to LIKE again on your end). If your Bagel LIKEs you, then you will get connected in a chat line within the app. If you have already connected with a Bagel but the line has closed, Rematch will instantly re-open the chat line. Keep in mind this does clear your previous chat history. Rematches have a 70% higher chance of connecting! Please note this button does not indicate anything about your Bagel's response, it is just another action you can take after you LIKE or PASS
What is a GIVE?
You get to play the matchmaker! With this feature, you can recommend your past Daily Bagels or any of the Discover Bagels to your friends so they can receive him/her as a match. Friends, help each other out! Giving Bagels that your friends check earns you free Beans! The maximum amount of Beans you can earn from Give per friend per day is 300, with a total lifetime cap per friend.
What is a TAKE?
If you TAKE a Bagel in the Discover section, your profile will appear in their Discover section in the following days with a note that you LIKED them. They just have to LIKE back to connect; no Beans spent on their end! Keep in mind when spending your Beans here these Bagels do not fully meet your preferences, and/or you may not meet theirs.
I received a notification that someone LIKED me. What does that mean?
Usually responses are kept private until BOTH you and your Bagel LIKE and connect. However, when someone Takes your profile, we let you know that they have already LIKED you and their profile will be highlighted in orange in the Discover section. To LIKE this Bagel back and open up a chat, just go to Discover and tap the heart icon. No Beans needed on your end.
What is a Woo?
Send a Woo to get noticed faster and let your Bagel know how special they are! Tap “Woo” on the lower right corner of the LIKE button to activate the Woo screen. Click the plus (+) sign on the lower right corner to add as many Woos as you want. Keep track of how many you add in the upper right corner of the screen. To the left of the Woo button, you'll see the amount of Beans deducted per Woo. Then, just click Woo to send!
What is Photo Lab?
Photo Lab lets you help CMB members find the best photos for their profile, while getting feedback on yours, too. Plus, earn Beans for your votes! Maximum 100 votes per day for Bean rewards. Find Photo Lab in your Profile section (iOS) or your Tips & Reports section (Android). Click the plus (+) button to upload two photos to send out to the community for review. When we've got enough feedback from the community, we'll notify you that your report is ready for purchase. You can use Photo Lab as many times as you want, but you can only have one photo set out at a time :)


Did not find the answer you need? Please feel free to contact us here:


Contact Us


Technical Issues?

If you have difficulty accessing the service at any time, please let us know.
contact@coffeemeetsbagel.com.

Got Suggestions?

We're constantly striving to make Coffee Meets Bagel a more fun and effective support for your dating life. This site was built for you and we would love to hear your suggestions about how to make the site better. You can email us your ideas.
contact@coffeemeetsbagel.com.

Media Inquiries

Journalist? Blogger? Cub Reporter? Wherever you're from, we'd love to talk with you about Coffee Meets Bagel. We're fun to interview...or at least we have fun being interviewed. Please check out our Press Center for more detailed info.
press@coffeemeetsbagel.com.

Business Inquiries

Thinking about partnering with us? We'd welcome the opportunity, especially if you're an awesome business. Email us so we can start talking!
partner@coffeemeetsbagel.com.

Jobs with Coffee Meets Bagel

Like Coffee Meets Bagel so much that you want to work for us? Check out our Jobs page to see if anything has come up.
jobs@coffeemeetsbagel.com.